FAQ

Frequent Asked Questions

Overview of the Ordering Process

Once you place your order, you’ll receive an e-mail Order Confirmation/ ProForma Invoice  with your order number.   If you have artwork you’d like us to use or 
create new art, simply reply to this e-mail and attach your art. You’ll receive an email from support@imprint4less.com or your Customer Savings representative who 
will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.

Once all of the details are set, the next thing you’ll receive is a virtual proof showing your artwork on a mockup on the item(s) you’re purchasing. You will have 
the opportunity to approve it, or make suggestions for changes and improvements.  We don’t charge for art design and preparation.

Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping) 
from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping).  
Remember, nothing goes into production without your approval!

Artwork

What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Our professional graphic design & art team will work with what you have to create exactly what you need.  Don’t have art? 
Just tell your Customer Savings Rep what you’re thinking of, and we’ll create it for you.  There is NO charge for art services.  Nearly every other promotional products 
company charges for graphic art services.  We don’t!  It’s an Imprint4Less benefit and a great perk of doing business with the industry’s leading discounter of promotional products.

 Do you keep my art on file?

Yes.  We keep your artwork on file to make reordering and using your art on other products simple and easy.

 Where do I send my artwork?

Simply attach files to your order confirmation e-mail and we’ll take it from there. You can also send it to: artwork@imprint4less.com   info@imprint4less.com   support@imprint4less.com 
or e-mail directly to your Customer Savings Representative.

 

Can I specify a PMS color for my imprint?
Yes.  However, keep in mind, in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Customer Savings Representative will help you with this.

Shipping & Delivery

How fast will I get my order?
Production times are listed for every item on our quote & website.  This is the number of business days it takes to print your item with a single color imprint after 
you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the 
shipping charges for ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions, please call us.
RUSH Charges may apply, but we are always happy to help!

 

Can I split my order and ship to multiple locations?
Yes.  Just let your Customer Savings Representative know and they’ll be happy to assist.

 

Can I ship internationally?
In many cases yes. Please contact us!

 

Can I ship on my own shipping account?
Yes. Just let your Customer Savings Representative know and they will be happy to help.

Payment

What type of payments do you accept?
We accept company checks, bank wire funds transfer, and all major credit cards with a 3% processing fee.  
In order to keep our prices well below industry norm, ideal terms of sale are:
1/3 deposit with order; 1/3 with approval sample, balance when goods ready to ship.
You can also request to open an account but a high credit score & a good D&B rating is required.

If you choose this option, we will automatically check with D&B to see if an account can be opened. 
If you’re not listed with D&B or the listing is incomplete we will send a credit application. Please allow extra time 
for this credit checking process. Your order will not go into production until your account has been opened. 
. 
International customers please call for available payment options.

 

When do you charge my credit card? Do you require pre-payment?
We authorize your card once your order is confirmed, approved and when job is finished and ready to ship.

Privacy

Imprint4Less.com recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. 
You can view our full privacy policy here.

General Ordering Information

What if I receive more or less than I ordered?
Typically, larger orders may have a +/- 3% over/underrun.  We try to avoid not shipping your exact quantity.  We charge you only for what is shipped & delivered.

Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. 
If you need to change your order for any reason, please contact your Customer Savings Representative.

What are set up charges?

Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, 
die or other necessary items to imprint your specific logo. We do not charge for art services.

If I reorder an item will I pay set-up charges again?

No.  If you place an exact reorder (same art and item) you aren’t charged a set-up charge again. Also, once we’ve done your logo in a digitized format for embroidery, 
we don’t charge you a new tape or digitizing charge to embroider any other item!

Will I see a proof before my order goes into production?

Yes. You will always see a virtual proof of your item which must be approved by you, in writing (or email)  before we proceed.  In some instances an actual physical sample may be requested before production  Usually this is when the order size is significant.

 Do you charge sales tax?

Imprint4Less.com currently collects sales tax on orders shipped in the State of Florida.

 Can I see a sample?

Yes.  We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. 
Occasionally, for expensive items, we may ask you to return the item so we can keep our prices to you low, or charge you for the sample.

 Can I order in quantities smaller or larger than those shown?

Most of the time the minimum quantity shown is the required minimum.  If you need to order more than the quantities shown please call your Customer Savings Rep as additional discounts may be available.

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and that artwork or trademark.

How does your price guarantee work?

If you find a lower total price for any product we sell let us know.  We will do all possible to meet or beat any bonafide quote for comparable quality products.

What if I’m unhappy with my order?

Tell us what’s wrong.  We will do all possible to make things right!

Trademark Notice:

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by 
the owners of the artwork, designs or trademarks.  All prices and product information are subject to change without notice.